Hangzhou Grascent Co., Ltd. (hereinafter referred to as “we”) places great importance on the security of users’ personal information. This Privacy Policy provides detailed information on how we collect and use user information on the website www.hangzhougrascent.com. By browsing or using our website, you acknowledge that you have read and agree to this Privacy Policy. If you do not agree, please exit this page and discontinue using the website.
What Information Do We Collect?
Information You Submit to Us — Information you provide through online forms.
Cookies — Cookies are small files (typically containing letters and numbers) that are downloaded onto your device (computer, tablet, mobile phone, or similar device) when you visit a website. Cookies allow the website to recognize your device and help us operate the site more efficiently. Cookies help us understand how the website or services are used, assist your seamless navigation between pages, remember your preferences, and enhance your browsing experience. If you prefer not to be identified via cookies, you can delete existing cookies or block all cookies by adjusting your browser settings.
How Do We Use Personal Information?
We will strictly comply with applicable laws and use the information you provide only for the following purposes:
- Sending personalized product information, marketing content, quotations, and other communications;
- Reviewing and responding to your inquiries;
- Data analysis.
We are committed to protecting users’ personal privacy and will not disclose or distribute any information you register on our website, except under the following circumstances:
- With your explicit prior authorization.
- Pursuant to a judgment, ruling, or other legal process issued by a court or arbitration institution.
- As required by relevant government authorities.
- As otherwise required by related laws and regulations.
When Do We Share Your Information with Third Parties?
We will share your information only when it is lawful, justified, and necessary, including:
- With our affiliates and business partners.
- We do not sell or license your personal information to third parties.
Personal Information of Minors
Our services are primarily intended for adults. Minors should not create personal accounts without the consent of their parents or legal guardians. If you are a minor, your parent or guardian must read this Privacy Policy and provide consent for you to use our services or submit personal information.
Where personal information of minors is collected with parental or guardian consent, we will use or disclose such information only when permitted by law, explicitly authorized by the parent or guardian, or necessary to protect the minor.
If we become aware that personal information of a minor has been collected without prior parental or guardian consent, we will take reasonable steps to delete it promptly.
Parents or legal guardians who discover that their child has provided personal information without consent may contact us.
Revisions and Updates to This Privacy Policy
We reserve the right to revise or update this Privacy Policy. Any changes to the policy will be published on this webpage. By continuing to use our services after the updated Privacy Policy takes effect, you confirm that you have fully read, understood, and accepted the revised policy.
How to Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, you may contact us via the following method:
Hangzhou Grascent Co., Ltd.
Email: Hac@hangzhougrascent.com
Under normal circumstances, we will respond within fifteen business days after receiving your inquiry and verifying your identity.
If you are dissatisfied with our response, particularly if you believe our handling of personal information has violated your lawful rights, you may seek legal resolution by filing a lawsuit with a court of competent jurisdiction in Jiande City, Zhejiang Province.